Terms of Service

These Terms of Service ("Terms") outline the rules and expectations when working with Ignite Web Design ("we," "us," or "our"). By hiring us or using our services, you agree to these terms. If anything is unclear, just ask — we're happy to clarify.

0. Agreements Take Priority

If you've signed a separate service agreement, proposal, or contract with us, the terms in that document take priority over anything listed here. These Terms of Service apply to general use of our website and services unless otherwise specified in writing.

1. Services

We provide web design, development, SEO, digital marketing, and related services. Your specific scope of work will be outlined in your proposal or agreement before we begin.

Revisions

Each project includes a set number of revisions, noted in your agreement. If you need more, we'll always let you know the cost ahead of time.

Timelines

We'll give you realistic timelines and do our best to meet them. Delays can happen if content, feedback, or approvals are delayed on your end.

2. Payments

Deposits & Invoicing

Most projects require a deposit upfront. Final payment is due upon completion or at set milestones as outlined in your agreement.

Late Payments

Invoices not paid within 30 days may be subject to late fees or a pause in work. We'll always communicate with you first if there's an issue.

3. Client Responsibilities

You agree to:

Provide timely content, feedback, and approvals
Ensure you have rights to use any materials (images, logos, text) you give us
Let us know if anything changes that might affect the project

4. Intellectual Property

What You Own

Once the project is paid in full, you own the final website and deliverables. This includes the design, graphics, and written content we created specifically for your business.

What We Own

We retain the right to showcase the work in our portfolio, unless you ask us not to in writing. Any tools, templates, or software we use to build your site remain our intellectual property.

5. Cancellations & Refunds

You can cancel a project at any time. If work has already started, you may be responsible for a portion of the project cost based on work completed. Deposits are usually non-refundable.

6. Warranties & Disclaimers

We take pride in our work, but we can't guarantee:

Top search engine rankings
Compatibility with every outdated browser or device
Continuous uptime if we're not managing your hosting

We'll always do our best to catch issues and keep you informed.

7. Limitation of Liability

We're not liable for any direct or indirect damages, lost revenue, or data loss arising from:

Third-party tools or integrations
Changes you make to the website after launch
Hosting issues or downtime beyond our control

8. Ongoing Services

For things like hosting, SEO, maintenance, or marketing retainers, a separate agreement may apply. You or we can cancel these ongoing services with 30 days' written notice unless otherwise agreed.

9. Changes to These Terms

We may update these Terms occasionally. When we do, we'll update the date at the top. You can always find the latest version on our website.

10. Contact

If you have any questions about these Terms, get in touch at hello@ignitewebdesign.ca or visit our contact page.