Terms of Service
Clear, professional terms for working with Ignite Web Design
These Terms of Service ("Terms") outline the rules and expectations when working with Ignite Web Design ("we," "us," or "our"). By hiring us or using our services, you agree to these terms. If anything is unclear, just ask — we're happy to clarify.
0. Agreements Take Priority
If you've signed a separate service agreement, proposal, or contract with us, the terms in that document take priority over anything listed here. These Terms of Service apply to general use of our website and services unless otherwise specified in writing.
1. Services
We provide web design, development, SEO, digital marketing, and related services. Your specific scope of work will be outlined in your proposal or agreement before we begin.
Revisions
Each project includes a set number of revisions, noted in your agreement. If you need more, we'll always let you know the cost ahead of time.
Timelines
We'll give you realistic timelines and do our best to meet them. Delays can happen if content, feedback, or approvals are delayed on your end.
2. Payments
Deposits & Invoicing
Most projects require a deposit upfront. Final payment is due upon completion or at set milestones as outlined in your agreement.
Late Payments
Invoices not paid within 30 days may be subject to late fees or a pause in work. We'll always communicate with you first if there's an issue.
3. Client Responsibilities
You agree to:
- Provide timely content, feedback, and approvals
- Ensure you have rights to use any materials (images, logos, text) you give us
- Let us know if anything changes that might affect the project
4. Intellectual Property
What You Own
Once the project is paid in full, you own the final website and deliverables. This includes the design, graphics, and written content we created specifically for your business.
What We Own
We retain the right to showcase the work in our portfolio, unless you ask us not to in writing. Any tools, templates, or software we use to build your site remain our intellectual property.
5. Cancellations & Refunds
You can cancel a project at any time. If work has already started, you may be responsible for a portion of the project cost based on work completed. Deposits are usually non-refundable.
6. Warranties & Disclaimers
We take pride in our work, but we can't guarantee:
- Top search engine rankings
- Compatibility with every outdated browser or device
- Continuous uptime if we're not managing your hosting
We'll always do our best to catch issues and keep you informed.
7. Limitation of Liability
We're not liable for any direct or indirect damages, lost revenue, or data loss arising from:
- Third-party tools or integrations
- Changes you make to the website after launch
- Hosting issues or downtime beyond our control
8. Ongoing Services
For things like hosting, SEO, maintenance, or marketing retainers, a separate agreement may apply. You or we can cancel these ongoing services with 30 days' written notice unless otherwise agreed.
9. Changes to These Terms
We may update these Terms occasionally. When we do, we'll update the date at the top. You can always find the latest version on our website.
10. Contact
If you have any questions about these Terms, get in touch at hello@ignitewebdesign.ca or visit our contact page.
Questions About Our Terms?
We're always happy to clarify anything or discuss your project needs.
Get In Touch